Cancellation Bottle Shop Salzburg

Scope: Germany and European Union

It is expressly pointed out that there may be no two-week right of cancellation despite a distance contract.

This is for the supply of goods made to customer specifications or clearly customised for personal needs, or which are unsuitable for return due to their condition, or could spoil quickly, or whose expiration date has passed. Admittedly, this shall not apply if the customer orders a finished product from Bottle Shop. In this case, please note the following cancellation policy as a customer:

Right of cancellation:
You are entitled to cancel the contract in writing (e.g., mail, facsimile, email) within two weeks. Reasons need not be given.   The cancellation period starts in deviation from Section 355 para. 2 sentence 1 not before the fulfilment of the information obligations pursuant to Section 312c para. 2, for the delivery of goods not before the day of their receipt by the recipient; for the recurring delivery of similar goods, not before the day of receipt of the first partial delivery. For services, the right of cancellation expires even if the contract has been completely fulfilled by both sides, at the express request of the consumer before the consumer has exercised his or her right of cancellation. Submitting the cancellation notice in good time suffices for the observation of the cancellation period. The cancellation must be sent to: Bottle Shop, Schwimmbadstr. 242, 5084 Großgmain, Austria

Consequences of cancellation:

In the case of an effective cancellation, the mutually received goods and services are to be returned and, if necessary, any profit (e.g. interest) drawn surrendered. If you are unable to return the goods or services received, or can only do so in part, or the goods can only be returned in a deteriorated condition, you must compensate us for the loss of value. This does not apply to the transfer of goods, if the deterioration in their condition is solely due to their examination to check whether they are in the condition they would have been in the retail outlet. In addition, you can avoid the obligation to pay compensation for damage resulting from use, by not using the goods as if your property, and not taking any actions which could affect their value.

Transportable goods are returned at our expense and risk. Non-transportable goods will be collected from you.
Obligations for reimbursement of payments must be fulfilled within 30 days. For you, the period begins when you send your notice and, for us, upon receipt of the same.

Scope Austria:

Users can cancel their order within 14 days without giving reasons in text form as a letter or by returning the goods. The period begins on the day of delivery to the user. Submitting the cancellation notice in good time suffices for the observation of the cancellation period. The cancellation must be sent to: Bottle Shop, Schwimmbadstr. 242, 5084 Großgmain, Austria

In the case of an effective cancellation, mutually received goods and services must be returned and any benefits (e.g. interest, dividends) surrendered. If the user can only return the received goods or services in a deteriorated condition, the user must compensate us for the loss of value. In addition, the user can avoid the obligation to pay compensation by not using the goods as if they were their own, and by refraining from anything that could impair its value. Goods which can be sent as a package must be sent back.

The user must bear the costs of the return.

Excluded from return are goods which are produced under the customers’ specifications and which are adapted to their personal needs, or which are unsuitable for return because of their nature, or which are easily spoiled, or which expiry date has passed.

Contact Cancellation